Privacy Policy

Effective from May 9th, 2025.

Last update: May 9th, 2025.

Thank you for visiting FARET website!

We value your privacy and appreciate your trust in FARET!

This "Privacy Policy" elaborates on how Guangdong FARET Auto Radiator Co., Ltd. and our subsidiaries and affiliates (hereinafter referred to as "FARET", "we" or "our") collect and process the personal information provided by visitors on our website www.FARET.cn and other websites owned and operated by FARET. It also outlines your related choices and rights regarding such information.

Important Note:

If you do not agree to the processing of personal information as described in this Privacy Policy, please do not provide any personal information and cease using this website. Continued use of this website constitutes your acceptance of all terms of this Privacy Policy.

1. How We Collect Your Personal Information

• Direct Collection of Personal Information from You

• You may upload your necessary contact details on our "Contact Us" page (fields marked with *). We will process and use this information only for the purpose of contacting you and providing the requested information.
• You may voluntarily decide whether to provide additional information (through fields not marked with *). After you click "Submit," your information will be recorded in the website backstage, and FARET will use this data to contact you.

• Automatic Collection of Personal Information

• We automatically collect information related to your use of FARET's website services through cookies, web beacons, and other technologies, including tracking technologies designed for mobile devices. This includes, for example: IP address, internet service provider, browser type, domain names accessed, and other client environment information (e.g., device model, operating system, screen resolution, etc.), to enhance the security and usability of our website or online services.
• You may set your browser to block cookies or allow only specific cookies to be tracked. However, blocking cookies may prevent you from using certain features of our website.

2. How We Process Your Personal Information

This section details the types of personal information we collect from you and the reasons for collection. When you submit an inquiry form, we collect your information within the minimum scope required by law to contact you and address your inquiries, and it will not be used for other services.

Specific inquiry form information includes:

• Name
• Nationality
• Company name
• Email address
• Inquiry details

We use this information to understand the identity of the person submitting the inquiry and the content of the inquiry, and to contact the inquirer.

We use your personal information only within the following lawful, legitimate, and necessary scope:

• To provide our services, communicate with you regarding your use of our services, respond to your inquiries, and offer other customer support.
• Where permitted by local laws, to use your personal information for marketing purposes. Specifically, we may use your personal information to send you emails about product upgrades, new products, services, catalogs, or other information we believe may interest you.
• To better understand how customers, both collectively and individually, access and use our services.
• To help us develop better products and services that meet your needs.
• For research purposes, such as studying industry trends related to our services.
• Additionally, we may process your personal data to enable you to: purchase products, obtain service access, or otherwise participate in selected activities on our website.

3. Third-Party Links

FARET's website and services may contain links to third-party websites. Any access to or use of these linked websites is not governed by this policy but by the privacy policies of those third-party websites. FARET is not responsible for the personal information processing practices of these third-party websites.

4. Security of Your Personal Information

After considering the risks that may arise during data processing—particularly risks of accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access to transmitted, stored, or otherwise processed personal information—we have implemented appropriate technical and organizational measures to ensure a certain level of data security.

We have also established a comprehensive emergency response plan for personal information security incidents. In the event of such an incident, we will immediately activate the plan, take measures to mitigate harm, eliminate security risks, and report to relevant authorities as required by applicable laws. We will also notify you by pushing notifications, announcements, or other means.

5. How We Store and Share Your Personal Information

Your personal information is processed by servers located within the People's Republic of China. Our website operation and technical teams are also based in China. We will strictly adhere to Chinese laws and regulations and this Privacy Policy to protect your rights with stringent security measures.

We share your personal information only when reasonably necessary, including in the following cases:

• Sharing within our group of companies to respond to your inquiries. All related group companies may use your personal information only in accordance with this Privacy Policy.
• Disclosures to regulatory, judicial, and law enforcement agencies, as well as other third parties for security, compliance, or legal purposes. In some cases, we are legally required to disclose your information, such as to comply with legal obligations or procedures, enforce our terms, address security or fraud issues, or protect our customers.

6. How Long We Retain Your Personal Information

We will retain your personal information for the shortest period necessary to achieve the purposes outlined in this policy. Additionally, where permitted by applicable laws and regulations, we may retain and use your personal information to fulfill legal obligations, resolve disputes, maintain proper business records, and enforce our agreements. After the retention period expires, your personal data will be deleted. If you need more information about how we apply these retention guidelines in specific cases, please contact us.

7. Cross-Border Transfer of Your Personal Information

In principle, personal information collected and generated within mainland China will be stored in mainland China. Unless we obtain your separate consent and meet the conditions stipulated by applicable laws and regulations, we will not transfer your personal information outside mainland China.

8. Your Data Subject Rights and How to Exercise Them

• Right to Information: You have the right to receive clear, transparent, and easily understandable information about how we use your personal data and your rights.
• Right of Access: You have the right to request confirmation of whether we are processing your personal data and, if so, to access relevant details about such processing.
• Right to Rectification: You have the right to request correction of inaccurate personal data we process. You may also request the completion of incomplete data.
• Right to Erasure: Under certain circumstances, you have the right to request that we erase your personal data.
• Right to Restrict Processing: Under certain circumstances, you have the right to restrict our processing of your personal data.
• Right to Data Portability: If you provided your personal data to us under a contract or with your consent, you have the right to request the transfer of your personal data.
• Right to Object: You have the right to object, on grounds relating to your particular situation, to our processing of your personal data based on legitimate interests.
• Right to Withdraw Consent: You have the right to withdraw your consent to the processing of your personal data.
• Right to Lodge a Complaint: If you believe the processing of your personal data is unlawful, you have the right to lodge a complaint with a supervisory authority.

9. Children

Users under the age of 18 are not permitted to use this website for any purpose unless parental or guardian consent has been provided. We do not knowingly collect personal information from children for any purpose. If you believe we possess a child's personal information without parental/guardian consent, or if you are a parent or guardian wishing to withdraw consent, please contact us at polar@kbjxr.com, and we will delete such information.

10. Contact Us

If you have any questions or complaints regarding privacy aspects of our services, please contact us at polar@kbjxr.com. We will process your request or complaint within 15 business days and may conduct identity verification if necessary.

11. Changes

This policy takes effect from the date stated above. We may update this policy in accordance with legal requirements or business needs. Updated policies will be published on this page with the effective date indicated. We recommend visiting this page periodically to stay informed of the latest updates.